Privacy Policy
Last updated: January 2025
1. Introduction
At The Order Room, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.
By using our website, you consent to the practices described in this policy. We comply with Nigerian data protection laws and international best practices.
2. Information We Collect
We collect information that you provide directly to us, including:
Personal Information: Name, email address, phone number, delivery address, and billing information when you create an account, place an order, or contact us.
Payment Information: Payment details are processed securely through Paystack. We do not store your full card details on our servers.
Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and browsing behaviour.
3. How We Use Your Information
We use the information we collect for the following purposes:
Order Processing: To process and fulfil your orders, send order confirmations, and provide customer support.
Communication: To respond to your enquiries, send updates about your orders, and provide information about our products and services.
Improvement: To analyse website usage, improve our services, and enhance your shopping experience.
Marketing: To send promotional emails about new products, special offers, and events. You can opt out of marketing communications at any time.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, including:
Payment Processors: Paystack processes payments on our behalf. Your payment information is handled securely according to their privacy policy.
Delivery Services: We share your delivery address and contact information with courier services to fulfil your orders.
Legal Requirements: We may disclose your information if required by law or to protect our rights and safety.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, or misuse. This includes encryption, secure servers, and regular security audits.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and analyse website traffic.
You can disable cookies in your browser settings, but this may affect the functionality of our website.
7. Your Rights
Under Nigerian data protection laws, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal obligations.
Opt-Out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us at info@theorderroom.com.ng.
8. Third-Party Services
We use trusted third-party services to operate our website and process transactions:
Paystack: Our payment processor. View their privacy policy at paystack.com/privacy.
Supabase: Our database and storage provider. View their privacy policy at supabase.com/privacy.
These services have their own privacy policies, and we encourage you to review them.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
The Order Room
#29 Mbonu Street, D-Line
Port Harcourt, Rivers State, Nigeria
Email: info@theorderroom.com.ng
Phone: +234 703 419 9350 / +234 812 830 5432
WhatsApp: +234 703 419 9350